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What's the difference between a license that comes with technical support and one that doesn't?

The difference lies in the categories of issues you can technical specialists to assist you with.

 

Technical support is included

No technical support is included

Questions concerning Dr.Web installation, serial number registration and the anti-virus’ operation

Yes

No

Questions concerning free curing for incidents involving Trojan-encrypted data

Yes

No

Detection or removal of malware

Yes

No

Unlocking a mobile device which has been locked by Dr.Web anti-theft

Yes

No

Questions regarding license purchase and renewal

Yes

Yes

Other non-technical issues

Yes

Yes